Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 3–7 business days within the US. You'll receive a tracking number once your order ships.

Do you ship internationally?

Yes, we ship internationally. Delivery times and rates vary by destination. Duties and taxes may apply and are the responsibility of the customer.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Email us at k5kap26@gmail.com as soon as possible.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery on unworn, unaltered items in original condition. See our full Returns Policy for details.

How do I start a return?

Email k5kap26@gmail.com with your order number and reason for return. We'll get back to you within 1–2 business days.

Products & Sizing

Are your sneakers authentic?

Yes. Every sneaker sold at K5KickZ and Apparel is 100% authentic. We source directly from verified suppliers and stand behind the quality of every product.

How do I know what size to order?

We recommend ordering your true size. If you're between sizes, size up. Contact us if you need help with a specific style.

Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, Shop Pay, and other payment methods available at checkout.

Do you offer discounts?

Yes! Use code WEARTHCULTURE for 10% off your order. Sign up for our newsletter to stay updated on future promotions.

Still Have Questions?

Reach us at k5kap26@gmail.com or visit our Contact page. We're available Monday–Sunday, 8AM–9PM CST.